7-Day Return & Replacement Policy

1. Eligibility for Returns

Due to strict medical and cosmetic hygiene regulations, our products are non-returnable once opened or unsealed. We accept return and full replacement requests within 7 days of delivery under the following circumstances:

• Item arrived physically damaged, broken, or with bottle leakage.
• Wrong product or variant was delivered.
• Item is past its declared expiry or manufacturing defect is observed.

2. How to Request a Return

Please email care@lepra.in with your Order Number and 2-3 clear photographs of the damaged product and outer delivery packaging.

3. Refund Settlement

Approved refunds are credited to the original payment source (Credit/Debit Card, UPI, or NetBanking) via Razorpay within 3 to 5 business days following inspection.